Policies

Shipping | Returns | Warranty | Bulk Orders | Tripole

Shipping Policy

  • Standard Shipping:
    • Free delivery
    • 3-7 working days from the date of dispatch
    • Orders placed after 11 AM might get dispatched on the next day
    • Contact us for more details on shipping related queries

 

  • Express Shipping: 
    • Charges apply at Rs. 200 per order
    • 1-3 working days from the date of dispatch
    • Service only available for metro cities and capital cities
    • Orders placed after 11 AM might get dispatched on the next day
    • Eligible for prepaid orders
    • Express shipping cost will not be refunded in case of return
    • Contact us for more details on shipping related queries

Returns Policy

  • Returns accepted within 7 days of delivery without any conditions
  • The product will be picked up from your address by our courier team
  • In case we are unable to pickup service for return, then the customer will have to ship it back to us via standard postal service and we will provide a refund of the shipping cost
  • Refund will be processed within 48 hours of receiving the product back
  • Express shipping cost of Rs. 200 is not eligible for refund in case of return
  • Email to info@tripole.in with subject line as "Return Request". Mention your order ID and reason for return for our reference.

Warranty Policy

  • 12 month fully covered warranty:
    • Cover any damage to the product
    • Product will be replaced or repaired depending on the issue
    • Doorstep pickup and drop facility will be provided during this period
  • Additional 24 month limited warranty:
    • Covers any damage to the product
    • Product will be replaced or repaired depending on the issue
    • Shipping charges to our manufacturing unit will have to borne by the customer
  • Email to info@tripole.in with subject line as "Warranty Claim". Mention your order ID and reason for warranty claim.

Bulk Orders

  • Write us an email to info@tripole.in for bulk orders and customization.

 

Privacy Policy

  • The contact details shared by the customer while placing an order will only be used for communicating information regarding the order. Contact details and order details will not be shared with anyone outside the company "Tripole Gears"
  • Once an order is placed, the customer is automatically subscribed to the Longtale Blog, a monthly newsletter. For unsubscribing, please email "Unsubscribe" to info@tripole.in