Returns and Warranties

DOMESTIC RETURNS 

Email to orders@tripole.in with subject line as "Return Request". Mention your Order ID and reason for return for our reference only

  • Returns accepted within 7 days of delivery - no questions asked
  • The product will be picked up from your address by our courier team
  • In case we are unable to pickup service for return, then the customer will have to ship it back to us via standard postal service and we will provide a refund of the shipping cost
  • Refund will be processed within 48 hours of receiving the product back
  • Any express shipping cost charged for a particular order will not be refunded

DOEMSTIC WARRANTY CLAIMS

Rucksacks, Tactical Bags and Duffel Bags

Email to orders@tripole.in with subject line as "Warranty Claim". Mention your Order ID and share photos of the issue with brief description to avail warranty claims

  • Three years limited warranty
  • Covers all manufacturing defects and damage to stitching only due to regular usage - Doorstep pickup and drop facility will be provided for the first one year for such cases whereas shipping cost would be borne by the customer after the first year
  • Damage caused from wear and tear or inappropriate usage might not be applicable for doorstep warranty and would be decided on the discretion of Tripole Gears
  • Product will be replaced or repaired depending on the issue

Waist Packs, Sleeping Bags and Other Accessories

Email to orders@tripole.in with subject line as "Warranty Claim". Mention your Order ID and share photos of the issue with brief description to avail warranty claims

  • One year limited warranty on all products to cover manufacturing defects or damage to stitching from regular usage - Doorstep pickup and drop facility

INTERNATIONAL RETURNS & WARRANTY CLAIMS

  • We do not accept any returns, however, do reach out to us at orders@tripole.in in case you have any query relating to your order after delivery
  • We do not provide any warranty service outside India, however, do reach out to us at orders@tripole.in in case you have any query relating to your order after delivery